Digital Account Director: Retail/FMCG – Cape Town


Previously disadvantaged candidates will be given preference.

We have a super opening for a passionate Digital Account Director to join the close-knit team at a full service, integrated advertising agency in Cape Town. The role will see you manage a team of Digital Account Managers to deliver quality 360 Digital campaigns to be proud of alongside their above-the-line team. The successful candidate will be a strong communicator, team player, trouble shooter and offer superior client service. Digital changes every day so a passion for the future of Digital and the trends around the corner is almost essential. If you are great at making complex Digital jargon sound easy on the ears, a bit obsessive when it comes to organisation, enjoy working with a team who always has your back, get a kick out of troubleshooting and have a knack for making client stop and listen then we want to meet you!



  • Prepare and deliver top quality proposals and presentations to clients.
  • Be able to manage your own portfolio of key campaigns from concept to production and delivery.
  • Ensure the effective running of all client campaigns.
  • Ensure all deadlines are met.
  • Check all work being presented to client has great user journey’s, quality work and meets clients brief.
  • Meet and exceed the client expectations.
  • Be a mentor to a team of Digital Account Managers.
  • Exhibit the ability to anticipate and solve problems.
  • Generate enthusiasm for and commitment to your client’s business.
  • Effectively stimulate your team for maximum productivity and job satisfaction.
  • Gain the confidence and trust of your co-workers and clients.
  • Build strong relationships with clients and assist in their understanding of Digital.
  • Look for win-win solutions and grasp the “big” picture.
  • Work closely with our strategists to improve and drive the clients’ digital presence.
  • Work closely with our analysts to create and deliver digital reports that have insightful KPI’s that effectively communicate success for the business.
  • Have the ability to independently create strategies for smaller campaigns.
  • Identify new online opportunities for your clients.
  • Keep current with industry trends.
  • Consider and monitor market conditions.
  • Be ready to help the team when you’re needed.
  • Recognise, respect and address differing opinions.
  • Assist the team with creating great creative, production and /or technical briefs.
  • Work synergistically with studio, traffic, production, ATL, third party media houses and senior members of staff.
  • Be an advocate for digital to improve on the agencies integrated offering.
  • Responsible for maintaining the efficiency of the internal creative and production process.
  • Police quality and spot and control internal problems.
  • Escalate issues that require further attention to the Digital Business Unit Director.
  • Seek ways to increase efficiency and productivity on assigned accounts.


The successful candidate must have/be:

  • A degree in Marketing or related studies.
  • A bonus would be studies in Digital Marketing specifically.
  • A minimum of 5 – 6 years proven experience in a marketing role.
  • 3 – 4 years proven experience in a digital role.
  • Ideally 3 years proven experience in an advertising agency.
  • A strong understanding of online technologies is required.
  • Digital Agency and/or Marketing Agency experience (A MUST!)
  • Experience or knowledge of Owned, Earned and Paid Media including but not limited to SEO, PPC, Display, Social, Email and Content Marketing.
  • Experience of great web design and/or development projects including: UX, wire framing, scoping, content management systems or project management.
  • Experience in delivering content-based projects including but not limited to digital blog, vlog, video, photography, illustrations, GIF’s and/or animations.
  • Experience or a good understanding of analytical platforms like Google Analytics, Facebook or Twitter insights, Brands Eye, Sprout Social, Meltwater or similar.
  • The ability to plan and strategise at a senior level.
  • Solid digital experience in a client service and/or project management role.
  • Experience in managing a team. A natural leader.
  • Superb interpersonal skills coupled with the ability to work independently as well as part of a team.
  • A positive attitude towards tight deadlines and works well in a pressurised environment.
  • Deadline driven, effective time management and very dedicated.
  • Ability to think creatively and out-of-the-box.
  • Excellent attention to detail.
  • Hard working and eager to learn attitude.
  • Exceptional writing, communication and confident presentation skills.
  • Excellent command of English, both written and verbal.
  • Willing to work extra hours when jobs require it.
  • Valid, driver’s licence and own transport.


Should you not receive a response within 2 weeks, please consider your application unsuccessful.



City: Cape Town
Country: South Africa
Level: Senior
Remuneration: Negotiable
Reference Number: #Mich1267
Apply for this vacancy now!
The consultant will get back to you